DeRoyal® — Technical Support Specialist
April 2023 – October 2024 · Powell, TN
- Supported Continuum®, a secure chain-of-custody and charge-capture platform for high-value medical assets across regulated healthcare environments serving 8,000+ clinicians.
- Performed structured incident triage across authentication workflows, user access controls, hardware interfaces, and network connectivity.
- Analyzed HL7 healthcare messaging logs to validate patient information, product assignments, and record integrity.
- Troubleshot RFID-enabled asset tracking, access-controlled vault devices, maglocks, and interface hardware.
- Investigated alerts and executed downtime/recovery procedures with internal stakeholders.
- Utilized remote access tools for desktops, touchscreen interfaces, and tablet devices.
- Analyzed infrastructure and data flow to support system reliability and performance.
- Supported epidemiology-related initiatives and maintained secure chain-of-custody workflows.
Pilot Flying J — Security Analyst & IT Technician
August 2022 – March 2023 · Knoxville, TN
- Monitored Veeder-Root TLS fuel pump management systems across distributed travel center environments.
- Accessed TLS consoles and fuel pump controllers via Telnet and CLI for alarm states, probe readings, and telemetry.
- Investigated alarm conditions through system interrogation and log analysis; executed remote corrective actions and escalated to field technicians when needed.
- Executed enterprise-wide Windows 7-to-Windows 10 upgrades across POS, loyalty, gate, and server systems.
- Analyzed Windows server and application logs to resolve failed transactions exceeding $20,000.
- Performed remote administration through Citrix and NetSupport across distributed endpoints.
- Conducted Windows virtualization testing and Citrix/VM administration for distributed endpoints.
- Coordinated work orders with vendors and field technicians for hardware and infrastructure issues.
Gavino’s Italian Restaurant — Pizza / Sauté Cook
April 2018 – August 2022 · Knoxville, TN
- Advanced from dishwasher to multi-station cook within one year.
- Trained others and operated in a fast-paced, team-dependent environment requiring consistency, timing, and accountability.
- Served patrons and maintained inventory and service records in a high-volume kitchen environment.